Tru by Hilton Naperville Chicago

I've stayed here a few times and it's always been very pleasant. Last time I stayed, I left something behind, and Ana at the desk as well as the managers Maria Morales and Anna Barajas were extremely helpful in finding it and getting it back to me. Thanks again, guys!

My only complaints are that there was not a microwave in the room and the pool was a bit colder than I'd expect from an indoor pool. Otherwise our room was clean, the hotel has a modern look, breakfast was good, and the man that checked me in was very polite. The TV welcome was pleasant, simce it was my 1st stay with this brand, it was not expected.

I spent 2 nights there 2 weeks ago and I liked it. It’s pretty clean and the front desk guy was so nice i should have asked for his name!! Definitely a good hotel if you don’t plan to stay for more than a week end . I will recommend it!

First time trying Tru, and we had a great night. Loved the room, very clean and comfortable. Great shower. Friendly staff. Nice sitting areas around the lobby to meet with family.

This hotel is like if IKEA and a candy store had a baby. The lobby is modern, colorful, and full of quirky seating options that practically beg you to plop down and pretend you’re cooler than you are. Big TVs, a pool table, board games, coloring books for kids, and most importantly a 24/7 snack bar. (Pro tip: bring your life savings if you plan to buy the ice cream. My son fell in love with it, and one little cup cost us $4. Think “movie theater prices,” but without the free sticky floors.) Bonus points for the secret paved path that leads straight to Cracker Barrel ~ biscuits, rocking chairs, and prices that don’t make you weep like the snack bar does. We booked the room so our son could swim, but let’s talk rooms. They’re…fine. Basic. Not “wow,” but not “yikes” either. Ours had two queen beds, one lonely chair, and a bench under the TV. Translation: if four people stay here, someone’s eating dinner cross-legged on the bed like it’s a picnic blanket. Beds? Serviceable. AC? Arctic blast approved. Water pressure? Strong enough to knock regrets off your shoulders. But housekeeping? Let’s just say I found enough crumbs behind the bed to make a trail for Hansel and Gretel. I bring Clorox wipes to every hotel to wipe down high touch surfaces, and after cleaning our room, they looked like my kid’s socks after recess. The pool area was actually pretty solid. New-ish, clear water, not humid enough to suffocate you while supervising the kids. Depth ranges from “toddler splash zone” to “just deep enough to lose your sunglasses.” There’s a little couch for lounging, a bathroom with a changing table, and plenty of towels. Sadly, no swim-up bar, but hey, it’s Hilton, not Vegas. Breakfast was…meh. They had a variety of breakfast food, technically. A sluggish pancake machine that tests your patience, sausage links, hard boiled eggs, cereal, fruit, toast, and mini omelets. But no waffle maker. And that, my friends, is a crime against humanity. The coffee, however, was my redemption arc. They brew Lavazza, smooth, bold, basically angel tears in a cup, and I believe it’s available on tap all day. Bless them for knowing caffeine is a round-the-clock emergency. Staff were friendly and we never had to ask for anything, though I almost asked for a broom to sweep up previous guest crumbs. Instead, I decided to live dangerously since they seemed to be swept up against the backwall. Most of our time was happily spent in the pool, lobby, or sitting outside under the twinkle lights. Beautiful September night, no fire pit required. Which is good, because they didn’t have one anyway. Bottom line: cheap(ish), cheerful lobby, good pool, snack bar that’ll drain your bank account, and rooms where the vibe is “clean-ish.” Would I stay again? Sure. Would I wipe down everything like I’m prepping for surgery? Absolutely.

I stayed here for 6 days for my wedding and had a wonderful experience. The hotel is clean and trendy. Lobby has a great aesthetic with good snacks and drinks available to buy (not just a vending machine--- love that!). My room was spacious, clean, and perfect for getting ready in. The breakfast was good with a lot of options! Staff was very accommodating and helpful with any needs I had. I also utilized this hotel for my guests' accommodations and heard positive remarks from everyone. I would definitely stay here again!

I had a great stay overall — the room was clean, comfortable, and very affordable, which made it an excellent value. However, my experience at the front desk left a bit to be desired. While the check-in process was smooth, the staff could be more attentive and guest-focused. One particular detail stood out: the hotel only provides complimentary bottled water upon arrival. When I later requested an additional bottle, I was told it would cost $4. Considering how inexpensive bottled water is when purchased in bulk, this policy felt unnecessarily rigid and not in line with the otherwise welcoming atmosphere of the hotel. To management: revisiting this policy could make a significant positive impact on guest satisfaction at minimal cost. Small gestures like complimentary water can go a long way in hospitality. If this aspect were improved, I’d confidently give this hotel a 5-star rating.

My time at this hotel was extremely pleasant; the environment was peaceful, the room was spacious, and everything was impeccably clean. The team working here is outstanding — always smiling, helpful, and genuinely caring about guests’ comfort. It’s a place I would gladly return to without hesitation.